Frequently Asked Questions
Orders
As long as your order hasn’t been dispatched you can cancel your order. You can do this if you are a registered customer simply log into your account.
A “CANCEL” option will display if your order has not yet been dispatched. Select this to continue with your cancellation or alternatively please send us an email or jump on live chat where we will be happy to do this on your behalf.
If your order has begun processing, has been accepted by our warehouse BUT not yet dispatched, then you cancel your order. However you can only do this if you have placed the order as a registered customer.
Providing you have placed the order as a registered customer, simply log into your account and click ‘Order History’. If your order has not yet been dispatched, there will be a ‘Cancel’ option displayed. Simply select this to continue with your cancellation.
If you have any issues with the cancellation, please send us an email or jump on live chat where we will be happy to help.
Delivery
We aim to process all orders as quickly as possible.
If an order passes all security checks then your order will usually be dispatched within 24 hours of being placed, with most orders being dispatched the same day.
From dispatch, orders sent by Standard Delivery will typically take 3-5 days to be delivered, but can take up to 5 days to arrive.
Nominated day deliveries will arrive the next working day for 99% of the UK, if ordered before 5pm.
With next day deliveries, please be aware that there is no Saturday delivery service and orders sent on a Friday will arrive Monday.
There is no delivery service for bank holidays.
Track Your Order from My Account
Please note, delivery times can be affected by poor weather conditions, particularly in areas of the UK that are prone to snow and treacherous driving conditions. Please spare a thought for the poor delivery folk, who are moving as fast as possible to get your bottle of happiness to your door!
My Account
No you can log in as a guest, but just to make you aware by creating account with us it allows you to save and amend delivery addresses, Check the status of your order, review order history and in the unlikely hood you need to return anything to us.
You can request this through your account.
Obviously, we would always recommend creating an account. With FragranceCottage.co.uk account, you can:
– Save and amend a delivery address
– Check the status of your order
– Review your Order History
– Request a return (in the very unlikely scenario that you’re not completely satisfied…!)
Nevertheless, you can still check out as a ‘Guest’ without logging in if you wish.
